Order, payment and returns
Welcome to the page regarding your order process. Do you have a question or are you encountering some problem? There is a good chance that you will find the solution in this overview.
Didn't find what you were looking for? Please contact us and we will be happy to help you.
How does the payment work?
The first order is always with payment in advance.
You can pay via the website via iDeal, Maestro, Mastercard, Shop pay, Union pay, Viasa, American Express, Apple pay & Google pay.
Would you rather pay by invoice? We can explore that option after the first order.
Once you have placed the order, we will immediately start designing and (after approval) producing the cups.
By placing an order you are agreeing to the general terms and conditions.
When will I receive my invoice?
Once the printed products have been shipped, you will receive the invoice by e-mail.
The first order is by prepayment. If payment is by invoice, the payment period is 14 working days.
Are the stated prices incl. or excl. VAT?
The prices stated on the website are exclusive of VAT.
Can I return my products ?
All products are customer-specific and are made according to your wishes. This means that it is not possible to return these products unless the product does not correspond to the agreements made. You will always receive a digital proof before we start production. An approved proof is decisive here.
Wrong or damaged products?
Please contact us as soon as possible. We always look for a suitable solution.
Questions about our disposables?
At CUPSZ we like to think along with you and we are always there for you. We provide packaging material with a logo or message that you are proud of!